1 INTRODUCTION
At African Family Safaris and Tours, we understand how crucial it is to safeguard the personal data you provide to us (“the User”). As a result, we have established this policy to ensure that your privacy is respected and maintained.
2 INFORMATION COLLECTION
2.1 Information from the User is collected at multiple points throughout the Site. African Family Safaris and Tours solely owns the information gathered through its website (“the Site”). We will not sell, share, or rent this data to anyone in ways that differ from what is mentioned in this policy.
2.2 Consent for this information collection can be given explicitly (like signing a form) or implicitly (for example, if the User is allowed to opt-out of information sharing but chooses not to, we assume they agree to share that information with us).
2.3 The personal information managed by African Family Safaris and Tours is stored on web hosting servers, which might not be in your current country.
3 INFORMATION WE COLLECT
In providing services, we may gather specific types of information from you. Below are the categories of information we might collect:
Information you give us – When you are being provided with a quotation or booking confirmation with African Family Safaris and Tours, by filling out the necessary form, we will request personal details such as your name, email, and phone number. We might integrate this information with data from other services or third parties to enhance your experience and improve our services.
Financial Information – While delivering our services, African Family Safaris and Tours might request financial data, such as bank account or credit card information. We guarantee that this information is treated confidentially, stored in an encrypted format, transmitted through secure channels, and will only be shared with third parties when essential for providing our services to you.
Cookies – Upon visiting African Family Safaris and Tours, you might receive one or more cookies, which are small files with a series of characters that help to identify your browser. We implement cookies to enhance our service quality by keeping track of user preferences and session details. While most web browsers are initially configured to accept cookies, you have the option to change your browser settings to block all cookies or to alert you when a cookie is being sent. It’s important to note, though, that disabling cookies can result in some features, including our service, not operating properly.
Log information – When you access African Family Safaris and Tours, our server automatically captures data that your browser transmits each time you visit a site. This log information may include details such as your web request, IP address, the type and language of your browser, the date and time of your request, and one or more cookies that may uniquely pinpoint your browser.
Communication with Users – If you reach out to African Family Safaris and Tours via email or other messages, we might keep those exchanges to handle your inquiries, fulfil your requests, and enhance our services.
Links – African Family Safaris and Tours might show links in a way that allows us to track whether they have been clicked and who clicked them, whether on our website or in online communications. We use this data to enhance the quality of our services, personalized content, and advertising.
External Websites – This Privacy Policy is specific to African Family Safaris and Tours. We have no control over external sites that we collaborate with to provide services. These third-party sites may install their own cookies or files on your device, gather data, or ask for personal information, all beyond our control.
4 HOW WE USE THIS INFORMATION
4.1 The following reasons outline why African Family Safaris and Tours collects user information:
- Delivering a service to our users, including showing customized content and ads.
- Conducting audits, research, and analysis to maintain and improve our services.
- Ensuring our equipment and resources function properly.
- Creating new services.
- Primarily, this information will support user service delivery, but it may also apply to our own services.
- Sensitive information will not be collected or used for any reasons outside those stated in this Privacy Policy unless we have your explicit consent.
5 COMMUNICATIONS
5.1 African Family Safaris and Tours may occasionally update Users about site and service announcements. Users cannot opt-out from these important service updates as they contain crucial information regarding our services.
5.2 From time to time, African Family Safaris and Tours will send newsletters via email that offer valuable information, like updates on new products and services. We might also email Users to gauge interest in participating in market research related to African Family Safaris and Tours. Additionally, we may reach out via email to resolve customer service issues.
6 SHARING OF INFORMATION
6.1 African Family Safaris and Tours may provide aggregated demographic data to advertisers or data collection firms, ensuring that no personally identifiable information is disclosed in these cases. These firms cannot keep, share, store, or utilize personally identifiable data for any additional purposes. We may also collaborate with external partners to deliver specific functions. When a User registers for these services, only the information necessary for the third party to offer these services will be shared. These partners may use personally identifiable information solely for delivering these services.
6.2 African Family Safaris and Tours may share a User’s contact details with other registered Users to help address support issues related to either African Family Safaris and Tours or services provided by one User to another. This contact information may include name, surname, email, and phone number. Generally, this would involve giving a buyer’s contact information to a seller or vice versa when African Family Safaris and Tours has the required information to help but cannot resolve the support issue directly.
6.3 We will not disclose any details about individual users unless stated in this Privacy Policy, to comply with relevant laws or legal processes, to safeguard the rights or property of African Family Safaris and Tours or others, to assist our email service provider in managing complaints about unsolicited emails, or as detailed in this Privacy Policy.
7 INTEGRITY OF DATA
African Family Safaris and Tours processes personal data exclusively for the reasons it was collected and in line with this Privacy Policy. We regularly evaluate our data collection, storage, and handling methods to ensure we only gather, keep, and manage the personal data necessary to enhance or provide our services. We take reasonable precautions to ensure that the personal data we handle is accurate, complete, and up to date, but we rely on users to make changes or corrections to their personal data when required.
8 SECURITY OF INFORMATION
8.1 We implement suitable security measures to prevent unauthorized access to or changes, disclosures, or destruction of data. Our servers that hold personally identifiable information are maintained in a secure setting.
8.2 Access to personal data is limited to African Family Safaris and Tours employees who need that information to run, develop, or enhance our services.
8.3 African Family Safaris and Tours adheres to all applicable Payment Card Industry Data Security Standards (“PCI-DSS”) requirements, working to the best of its ability to protect the possession, storage, processing, and/or transmission of cardholder information for our merchants and customers.
9 ACQUISITION OR MERGER
There is a chance that African Family Safaris and Tours and/or its assets could be involved in a merger or acquisition. If this occurs, customer data may be passed on to the company taking over. Although we will try to ensure that the new company follows this Privacy Policy, we cannot promise that it will remain in force after such an event.
10 NOTIFICATION OF CHANGES
10.1 This policy may change over time as we add new features to our website or as needed due to different situations. Any updates to our Privacy Policy will be clearly posted along with the date it was last updated. This way, Users will always be informed about the information we collect, how we use it, and if we share it with anyone.
10.2 However, African Family Safaris and Tours is not required to notify Users right away about these updates. It is expected that most changes will be minor and won’t significantly affect Users. If we consider a change important, we will make an effort to inform Users through methods we find appropriate (like a banner on the homepage or email notifications) in a timely manner.
11 CONTACT INFORMATION
Should Users have questions regarding this Privacy Statement or African Family Safaris and Tours information-gathering practices, please reach out to us at travel@familysafarisbookings.com
12 TERMS
12.1 The terms “The User” and “User” are interchangeable and refer to anyone accessing this website for any purpose.
12.2 Similarly, the terms “we” and “African Family Safaris and Tours” are used interchangeably and encompass both African Family Safaris and Tours and any individuals or entities acting on its behalf.