Terms and Conditions

GENERAL

African Family Safaris and Tours, for the purposes of this agreement, shall be regarded as including the incorporation in the Republic of South Africa. This travel enterprise specializes in curating tailored tour packages in Africa at the behest of our clientele.

While African Family Safaris and Tours has endeavored to standardize its Terms & Conditions, there may be occasions, particularly concerning bookings made through third-party suppliers, where it could be necessary to modify payment and/or other conditions, which the client will be informed of at the time of booking.

ACCEPTANCE OF TERMS & CONDITIONS

  1. By signing and submitting the Booking Request, the Client confirms and assures the Company that, effective from the Signature Date and continuing daily until the conclusion or earlier cancellation of the Tour Package, he/she is authorized to:
    1. sign the Booking Request; and
    2. accept these T’s & C’s both for himself/herself and on behalf of all other individuals mentioned in the Booking Confirmation (if any).
  2. By signing and submitting a Booking Request, the Client also:
    1. acknowledges that he/she was supplied with comprehensive information regarding:
      1. the Company (including its complete name, license or registration number (if applicable), and VAT registration number (if applicable));
      2. the address(es) of the premises from which the Company’s services will be provided;
      3. key details of the Tour Package and its attributes, including, for example:
        1. whether the Tour Package is truly available for booking;
        2. types of transportation; and
        3. accommodation locations and their nature;
      4. the Total Tour Price (Applicable Taxes);
      5. the sum of any Applicable Taxes;
      6. the Total Tour Price, inclusive of any Applicable Taxes;
      7. the Arranging Fee; and
      8. the currency in which amounts under these T’s & C’s are payable;
    2. affirms that the Client has read and comprehended these T’s & C’s; and
    3. extends an offer to enter a contract with the Company regarding the Tour Package on the terms specified in these T’s & C’s.

PROVISION OF SERVICE

African Family Safaris and Tours acts solely as an agent and is not responsible for any loss, damage, accident, delay, or inconvenience caused by the Principal Operator regarding the products and/or services included within the Tour Package.

The Company shall:

  • Provide the Client with organizational services involved in creating a tour package;
  • Secure necessary reservations with Third Party Suppliers as per the Client’s Booking Request;
  • Execute necessary payments to Third Party Suppliers in accordance with the Client’s Booking Request.

TOUR PRICE AS QUOTED

The price provided for a tour package can change due to several factors, including, but not limited to, fluctuations in currency exchange rates, the pricing and availability of third-party providers.

The Company:

  • May offer quotes to the Client in different currencies: US dollars, ZAR, British pounds, Euros, and Australian dollars.
  • Cannot guarantee that a tour package can be reserved at the quoted price. A Booking Request from the Client related to a quoted price does not create a binding Sale & Purchase Agreement between the Client and the Company.
  • Reserves the right to change or cancel a quote in any one or all the supported currencies without prior notice. The Client understands and accepts that the Company can modify or withdraw a quote at any time. If the Company decides to make changes or withdraw the quote, the Client agrees not to hold any claims against the Company.

BOOKING CONFIRMATION, PAYMENT, AND DEPOSIT

4.1. Following clause 6.1, the Company will promptly send a Booking Confirmation to the Client after receiving the Booking Request.

4.2. The Client is required to pay the Total Tour Price, while observing: (i) the rules set forth in clause 4.3 and (ii) any extra charges related to special requests as outlined in clause 6.5. Payments to the Company will be arranged as follows:

4.2.1. Regarding the Deposit, the Client must pay the full amount stated in the Booking Confirmation within three (3) days of receiving (or being deemed to have received) it. It is agreed that:

  • 4.2.1.1. The Deposit is non-refundable.
  • 4.2.1.2. Flights are 100% payable within 24-hours of booking otherwise the flights will be released, and the flight prices will amend depending on availability of seats. This is separated on each invoice so this amount will be clearly indicated.
  • 4.2.1.3. If the Company does not receive the complete Deposit within three (3) days of receipt (or deemed receipt) of the Booking Confirmation, the Client understands and agrees that the Company has the right to change or cancel the booking without prior notice. Should the Company choose to adjust or cancel the booking, the Client consents to waive any claims against the Company.

4.2.2. For the Balancing Payment, the Client must pay the total amount to the Company no later than sixty (60) days before the Arrival Date.

If the Booking Acceptance Date occurs within sixty (60) days of the Arrival Date, the Client is then required to pay the Total Tour Price within three (3) days after receiving (or being deemed to have received) the Booking Confirmation. All payments should be made through cleared electronic funds transfer to the Company’s bank account specified in the invoice or via another method noted in the invoice.

4.3. The Client acknowledges that payment deadlines outlined in clause 4.2 may change if a Third-Party Supplier of the Company requests an earlier or later payment or if seasonal deposits are needed. In such cases, the Company will inform the Client in writing, and the new payment due dates will apply. The Client will have no claims against the Company in these situations.

4.4. Unless both Parties agree otherwise in writing, any payments due under these Terms & Conditions must be made in the currency specified in the Booking Confirmation sent to the Client.

4.6. Regardless of any conflicting statements within these Terms & Conditions, unless the Company provides written approval for alternative payment options:

  • 4.6.1. the Client always remains responsible for all amounts they owe the Company under these Terms & Conditions; and
  • 4.6.2. until the Tour Package ends or is cancelled prior to its completion, the Client will continue to owe the Company any outstanding amounts.